1. Definitions

1.1 Acceptable Use Policy: The policy governing the use of the Products and Services by a Customer whether required by Lyca Mobile or the telecommunications operator of any Network that facilitates access to the Services. The Acceptable Use Policy is described in clause 5 below.

1.2 Account: The mobile telephone account registered or activated by a Customer that Lyca Mobile uses to provide the Products and Services and which records a Customer’s use of the Products and Services.

1.3 Agreement: These general terms and conditions, the Privacy Policy, the User Guide accompanying the SIM Card, and the Charges, including any special offers. The Customer receives, reads and agrees with the Agreement prior to registering or activating an Account. The Agreement starts when a Customer registers or activates an Account, uses our Top-Up Services or uses our Services, whichever occurs first.

1.4 Charges: The tariffs applicable from time to time for the use of the Services, including any connection fees and special offers. The current tariffs are available at www.lycamobile.be/tariffs.

1.5 Customer: Any individual, company or partnership that registers or activates an Account with Lyca Mobile. In these general terms and conditions, the Customer is sometimes referred to as “you” or “your”.

1.6 Customer Services Department: The department of Lyca Mobile that you may contact for any enquiries about the Products or Services. You may contact the Customer Services Department in several ways:

dial 1976 from a Lyca Mobile Account free of charge
dial 080049811 from any other telephone
visit the website of Lyca Mobile at https://www.lycamobile.be
e-mail the Customer Services Department at cs@lycamobile.be

1.7 Lyca Mobile : Lycamobile Belgium BV (registration number: KBO no. 0797.315.848 in RPR BRUSSELS) whose registered office is Hermesstraat 8C, 1930 Zaventem, Belgique. Lyca Mobile is sometimes referred to as “we”, “us” or “our”.

1.8 Network(s): The telecommunications networks used by Lyca Mobile to provide the Services to you.

1.9 Personal Data: The personal information that you provide to Lyca Mobile or that Lyca Mobile generates, collects, uses, processes and stores about you while providing the Products and/or the Services, including but not limited to your name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings, copies of e-mails sent to or by Lyca Mobile including your e-mail address, and records of Customer Services Department enquiries made by you.

1.10 Privacy Policy: The policy that describes how Lyca Mobile generates, collects, uses, processes and stores your Personal Data. The current Privacy Policy is available at www.lycamobile.be/en/privacy.

1.11 Products: The Lyca Mobile SIM Card and Lyca Mobile Top-Up Voucher and any other products offered by Lyca Mobile, including promotional products.

1.12 Roaming Services: The mobile telephone services that you use when travelling outside Belgium.

1.13 Services: The mobile telephone services that Lyca Mobile provides to you, including voice calling, messaging and data services, voicemail, calling line identification presentation (CLIP), calling line identification restriction (CLIR), Top-Up Services, Roaming Services, access to emergency services, and the services provided by the Customer Services Department.

1.14 SIM Card: The prepaid, pre-activated card that allows you to access and use the Services by inserting the SIM Card into a compatible GSM mobile telephone.

1.15 Top-Up Services: The services you may use to add credit to the balance of your Account, including the Top-Up Voucher, Online Top-Up and Auto Top-Up. Maestro cards cannot be used with Auto Top-Up.

1.16 Top-Up Voucher: A multifunction voucher (whether in physical or electronic form) containing an 11 digit code that allows you to access and use the Services by redeeming the face value of the voucher.

1.17 User Guide: The guide or documentation supplied with your SIM Card which explains how you may access and use the Services.

1.18 Unlimited Data Plans: a 30 day bundle or plan offered by Lyca Mobile which contains the word “Unlimited” and which are subject to certain data speed restrictions once a certain amount of data is used as more specifically detailed in Art 5.6 below