Using Lycamobile is simple. Just click below to learn more.
You can get started with Lycamobile by following these easy steps:
Insert your Lycamobile SIM card into your mobile and switch it on
Enter your PIN Code which has been preset to 0000 and press [OK]. Your credit will be added automatically
You can now make and receive calls and SMS from your Lycamobile
Enjoy Lycamobile, if you need assistance refer to the user guide, visit www.lycamobile.be or call Customer Services
You can Top-up your Lycamobile using Lycamobile Top-up Vouchers
You can buy Lycamobile Top-up Vouchers from your local retailer
Scratch the panel on the back to reveal the PIN code
Dial 1966 (or dial 92#) from your Lycamobile and follow the Top-up instructions
You can Top-up your Lycamobile when you are traveling abroad by calling 0032499951966 and following the Top-up instructions
Check Your Credit
You can either listen to or view your Lycamobile credit.
You can listen to your Lycamobile credit by dialing 1966 (or dial 92#)
You can view your Lycamobile credit on screen by either:
Dialing *103# (or dial 93#)
Sending an SMS to 1966 with the message BAL
Using Voicemail from your Lycamobile
Your Lycamobile voicemail has been automatically activated
You can listen to your voicemail or personalize your settings by dialing 1996 (or dial 91#) from your Lycamobile
You can record a welcome message so that your friends and colleagues can recognize you
You can also access your Lycamobile voicemail from other phones and from abroad but first you must set up a voicemail access code
Using Voicemail from another phone
You can check your voicemails using another phone by dialing 0499951996
You will be asked to enter your LYCAMOBILE number and also your voicemail access code
Using Voicemail from abroad
You can check your voicemail abroad by dialing 0032466001996
You will be asked to enter your Lycamobile number and your voicemail access code
Choose Your Own Language
You can select the language used for Lycamobile Voicemail and Top-up.
Dial your voicemail 1996 (or dial 91#)
Select the ‘Settings Menu’
Select the ‘Change Language Option’
Select your preferred language
Transfer your existing mobile Number to Lycamobile
You can keep your existing mobile number by completing the registration form in the pack and posting it to us.
It may take up to 10 working days to transfer your number; however you can still make and receive calls on your temporary Lycamobile number
Disable Call ID
You can disable and enable your Lycamobile Call ID
You can disable and enable your Lycamobile Call ID by dialing 5575 (or dial 95#)
My Lycamobile Number
You can listen to or view your Lycamobile number on screen
You can listen to your Lycamobile number by dialing 5595 (or dial 96#)
You can view your Lycamobile number on your screen by dialing *101# (or dial 97#)
You can use your Lycamobile to make and receive calls and SMS in a large number of other countries
For information on countries where you can make and receive calls and SMS, and current charges please visit our roaming rates
Forgotten Lycamobile PIN / PUK Codes
If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you will need to contact Customer Services who will issue a PUK code that will unlock your SIM card
Contact Lycamobile Customer Services
You can contact Lycamobile Customer Services
Dial 1976 (or dial 94#) from your Lycamobile
Dial +32 (0)46 600 1976 from another phone.
Charges: Additional operator charges may apply.
Our lines are open every Monday till Saturday from 9.00 to 18.00.