How to use your phone on Lycamobile

You can get started with Lycamobile by following these easy steps:
Insert your Lycamobile SIM card into your mobile and switch it on

Enter your PIN Code which has been preset to 0000 and press [OK]. Your credit will be added automatically

You can now make and receive calls and SMS from your Lycamobile

Enjoy Lycamobile, if you need assistance refer to the user guide, visit www.lycamobile.be or call Customer Services

You can Top-up your Lycamobile using Lycamobile Top-up Vouchers
You can buy Lycamobile Top-up Vouchers from your local retailer

Scratch the panel on the back to reveal the PIN code

Dial 1966 (or dial 92#) from your Lycamobile and follow the Top-up instructions

Dial *103*PIN#

You can Top-up your Lycamobile when you are traveling abroad by calling 0032499951966 and following the Top-up instructions

You can either listen to or view your Lycamobile credit.

You can listen to your Lycamobile credit by dialing 1966 (or dial 92#)

You can view your Lycamobile credit on screen by either:
Dialing *103# (or dial 93#)
Or
Sending an SMS to 1966 with the message BAL

Using Voicemail from your Lycamobile
Your Lycamobile voicemail has been automatically activated

You can listen to your voicemail or personalize your settings by dialing 1996 (or dial 91#) from your Lycamobile

You can record a welcome message so that your friends and colleagues can recognize you

You can also access your Lycamobile voicemail from other phones and from abroad but first you must set up a voicemail access code

Using Voicemail from another phone
You can check your voicemails using another phone by dialing 0499951996

You will be asked to enter your LYCAMOBILE number and also your voicemail access code

Using Voicemail from abroad
You can check your voicemail abroad by dialing 0032466001996

You will be asked to enter your Lycamobile number and your voicemail access code

You can select the language used for Lycamobile Voicemail and Top-up.
Dial your voicemail 1996 (or dial 91#)

Select the ‘Settings Menu’

Select the ‘Change Language Option’

Select your preferred language

You can keep your existing mobile number by completing the registration form in the pack and posting it to us.
It may take up to 10 working days to transfer your number; however you can still make and receive calls on your temporary Lycamobile number

You can disable and enable your Lycamobile Call ID
You can disable and enable your Lycamobile Call ID by dialing 5575 (or dial 95#)

You can listen to or view your Lycamobile number on screen
You can listen to your Lycamobile number by dialing 5595 (or dial 96#)

You can view your Lycamobile number on your screen by dialing *101# (or dial 97#)

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries
For information on countries where you can make and receive calls and SMS, and current charges please visit our roaming rates

If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you will need to contact Customer Services who will issue a PUK code that will unlock your SIM card

You can contact Lycamobile Customer Services

Dial 1976 (or dial 94#) from your Lycamobile
Charges:FREE

Dial +32 (0)46 600 1976 from another phone.
Charges: Additional operator charges may apply.

Our lines are open every Monday till Saturday from 9.00 to 18.00.

Email us at cs@lycamobile.be or visit our website at www.lycamobile.be