Mobile FAQ

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

If you are having difficulties connecting to the network, restart your handset and select the network manually. Select BASE network if it is showing on your phone, if you don’t see BASE then select Lyca Mobile network.
If you can’t connect after selecting LYCA or BASE please call customer services on 1976 or 32466001976 from another phone (charges may apply).

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Yes. We have made it simple for you to transfer your number. Simply complete the form enclosed in your SIM Card pack, or print a copy here, and post it to us at:

Lyca Mobile BVBA,
Hermesstraat,8C
1930 Zaventem
Belgium

Once we have received your request, it usually takes 24 hours to transfer your number. You can use your Lyca Mobile SIM Card with the temporary number until your transfer has been completed. You can still make and receive calls on your temporary LYCA MOBILE number.

If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card Letter found in your starter pack. Please retain it for safe keeping.

If you can’t find your PUK code, please contact our customer service team.

If you do not make any calls or SMS within a 4 month period your account will be frozen. To ensure that your Lyca Mobile SIM Card remains active you must make a call or send a text at least once every 4 months. Alternatively, you can top your credit up.

If you do not make a call, send a text or top up your account by the end of the 4 month period, your account will be closed and you will lose any credit on your account.

If you have access to the internet you can now purchase E Vouchers at www.lycamobile.be. When you click on the ‘Buy On-Line’ link, you will be transferred to our partners secure website where you can safely purchase a €10 or €20 E Voucher. There are several payment methods available and you can choose to receive your E Voucher code direct to your phone as an SMS, or as an email.

click here to top-up your account online

The easiest way to credit your voucher is using our new Top Up method.

On your phone, dial *103*PIN# and press the send/call button.

You will receive an instant notification on your mobile screen to let you know if your Top Up was successful & details of your new balance.

This service is free from any location and can be used to credit E Vouchers and Vouchers with a scratch off panel.

If you are experiencing a problem trying to Top Up, please contact our Customer Service Team who will be able to assist you with your query.

Yes, with your Lyca Mobile SIM Card you can make and receive calls & text’s throughout Europe and the rest of the world.

If you have recently purchased your handset, it will be ‘dual band’ and will work with most of our Roaming Partners. If you are travelling to North America, Canada or the Caribbean you will require a tri-band handset. Please refer to your handset user guide for information about which GSM networks your handset will work with.

All Lyca Mobile customers can use our International Roaming service. The service is activated automatically when you make your first call whilst in Belgium. You can make and receive calls & text’s as you would at home. Please remember to add the international dialing code before making a call.

Please note: We recommend that you make your first call at least 24 hours before leaving Belgium.

There are a few easy ways to check if you are Roaming:
Some phones display a ‘Roaming Icon’, please see your handset user guide for further details.

Your phone will display a different network name once you have successfully logged onto a Roaming Partner Network.

Some phones will display the Roaming Partner Network name above or after Lyca Mobile.

Our Roaming Partner Network may send you a welcome text message.

Whilst you are abroad, the cost to make & receive a call will depend on where you are and where you are calling to. To keeps things simple, we have split the world into 5 zones. Each country will fall into one zone.

click here to see our International Roaming prices.

From the 30th of August Lyca Mobile will be reducing the cost of roaming in European Union countries.

The new prices will be announced nearer to the time. We will be offering these great new call prices to all of our customers, so you don’t need to do anything except enjoy our new lower rates.

Calls made and received within the following countries from the 30th August will be charged at the new lower rates:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden & Vatican

There is no change to the cost of sending or receiving SMS.

In exactly the same way as you would whilst at home. Simply dial *103*100# and press the Call button to display your balance.

It is free of charge to check your balance, even when you are abroad.

All calls and text messages will be charged to your credit balance, as it does when you are in Belgium. We will apply the call charges once you have finished your call.

You can check your voicemail abroad by dialing 0032466001996

You will be asked to enter your LYCA MOBILE number and your voicemail access code

To ensure that you do not pay Roaming rates whilst you are in Belgium, you need to change the settings on your handset. By changing the ‘network selection’ mode to manual, this will prevent your handset from switching between Lyca Mobile Belgium and any Roaming Partner networks in a neighbouring country.

Please see you handset user guide for detailed steps on changing your handset settings.

Please note: You should always ensure that your phone displays Lyca Mobile before placing a call or sending a text. If it shows another network, you will be charged at the appropriate International Roaming rate. This also applies to incoming calls.

You can register your new Lyca Mobile SIM in one of our many retail points (click here to search for a store).

Due to the Anti-Terrorism Act, introduced on the 1st of November 2016, mobile operators must collect data from users. The Act, which applies to all operators, means without registration a new SIM card cannot be activated.

You will need:
Lyca Mobile number or PUK code.

Last 4 digits of ICCID number (found on the SIM card holder).

Date of birth.

Proof of identity, e.g. ID card number, passport (non-Belgium citizens) or a resident permit.

If you have been informed that your proof of identity has not been accepted, you must send a clear scanned copy of your ID along with the Lyca Mobile number you want to activate to doc@lycamobile.be. We will then verify the authenticity of the documents and if satisfactory your SIM will be activated.

Yes. All existing Lyca Mobile SIM card users in Belgium will receive an SMS notification asking them to register their SIM card. By law, all SIM cards have to be registered by no later than 31st May 2017.

In accordance with the Anti-Terrorism Act, all SIM cards that have not been registered by 31st May 2017 will be permanently blocked. This means you will lose your number and any credit on the account.

All data collected by Lyca Mobile is protected under the Protection of Personal Data Act.