Question 1

How can I receive texts with Lyca Mobile offers and promotions?

Accepted Answer

To receive our offers and promotions, text YES to 3332. You can opt out at anytime by sending stop to 3332.

Question 2

I have difficulties connecting to BASE network?

Accepted Answer

If you are having difficulties connecting to the network, restart your handset and select the network manually. Select BASE network if it is showing on your phone, if you don’t see BASE then select Lyca Mobile network. If you can’t connect after selecting Lyca or Base please call customer services on 1976 or 32466001976 from another phone (charges may apply).

Question 3

Can I use VoIP services on my Lyca Mobile?

Accepted Answer

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Question 4

Can I transfer my mobile phone number to Lyca Mobile?

Accepted Answer

Yes. We have made it easy for you to transfer your number. Visit our website page Bring your old number or call customer service on 1976. You can also just fill in the form that comes with your SIM card, make a copy of this and send it to us.

Question 5

How long does it take to transfer my number?

Accepted Answer

Once we have received your request, it usually takes 24 hours to transfer your number. You can use your Lyca Mobile SIM Card with the temporary number until your transfer has been completed. You can still make and receive calls on your temporary Lyca Mobile number.

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