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Terms and conditions

National Bundles

Lycamobile Belgium All In One S, All In One M, All In One L (‘the offer’) allowances are for calls from Belgium to call Landline and Mobiles at a flat discounted rate without a connection charge to the Belgium metropolitan Networks. The inclusive minutes cannot be used for, calls to premium, short or special services numbers, and any other usage will be changed at the standard rate. The allowance also includes texts to standard Belgium network, Mobile data usage in Belgium, calls to other Lycamobile numbers in Belgium and a selected standard international country/ countries landlines and mobiles (see the list of countries in the main page) only, and for mobile internet usage in Belgium. Other usage will be charged at standard rates.

All prices inclusive VAT. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer can only activate one bundle similar to the purchased one during the 30 day validity period and the customer can purchase a higher value bundle up to and including a total of five bundles in the 30 day validity period. Customer can activate Data-Bolt-On S and Data-Bolt-On M up to five times per 30 day validity period. Data-Bolt-On S and Data-Bolt-On M are valid for purchases when a national plan is active and Data-Bolt-On S and Data-Bolt-On M will expire with the earliest activated national plan in the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 days’ period should the customer renew their bundle. Your bundle is subject to Auto-renewal and if your opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions.

Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.

The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example). Price and allowances valid from 09 March 2017

All In One 29: either 1000 minutes or 100 minutes or 50 minutes.

1 Minute = 1Unit for China, India USA, Canada & EU. (Landline only to Slovenia, Slovakia)

1 Minute = 10 Unit for Bangladesh, Brazil, Nigeria, Pakistan.

1 Minute = 20 Unit for Bolivia, Cameroon, Congo DRC, Iran, Iraq, Jordan, Morocco, Turkey. Morocco (Wana excluded from the offer)

Offers valid from 04.09.2017

Standard pay as you go rates

Landlines Belgium Mobile (Lycamobile) Belgium Mobile (Other mobile) Belgium SMS (Lycamobile) Belgium SMS (Other mobile) Internet
9cts/min Free* 15cts/min Free* 15cts/SMS 12cts/MB

Connection charge – 19cts

*No connection charge Terms and conditions apply

Data Bundles

Lycamobile mobile internet is only available to Lycamobile PLUS customers to use in Belgium. Customers need to buy a Lycamobile data Bundles to access Mobile data on the phone. Any new data bundle purchase for Data 1, Data 5, Data 10, Data 15, Data 20 & Data 25 on or after 07.10.2016 will receive data allowance of 50MB, 600MB, 2.5GB,5GB, 10GB & 12GB data respectively. Lycamobile Surf (data bundle) allows customers to access to mobile internet on mobiles, allowance valid for 30 days including the date of activation. The Data bundle could be purchased via a one-off payment taken from the customers’ top-up balance. Any other data usage will be charged at a standard rate of 0.10€/MB We will automatically renew your bundle once it expires – all you have to do is stay topped-up (we will remind you to top-up and give you the option of not renewing your bundle) charge for the bundle will be deducted from your debit / credit card if it’s being used to purchase the bundle.

Offers valid from 04.09.2017

International Bundles

Lycamobile Belgium “PAKET” (‘the offer’) allowances are for calls and texts from Belgium to the standard Belgium landline and to other mobile numbers, to a selected standard European landlines and mobiles (unless it’s specified as mobile), and for mobile internet usage in Belgium. Other usage will be charged at standard rates.

Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may have only one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their bundle. Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.

The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.

Morocco IAM bundles: Inclusive calls are allowed towards the first ten (x10) numbers over the 30 days period of the plan, calls will be charged at a standard after that.

Promotional prices valid from 09.02.2015

Lycamobile Belgium “International plans” (‘the offer’) allowances are for calls from Belgium to a selected standard international country/ countries landlines and mobiles (see the list of countries in the main page) only, and for mobile internet usage in Belgium. Other usage will be charged at standard rates.

Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may have only one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their bundle (subject to auto renew). Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.

The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Price and allowances valid from 14 Sep. 15

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National Bundles

Packet (national bundle) allowance is only for calls, Texts & Data usage in Belgium metropolitan area. Allowance valid is for 30 days. Only one bundle per 30 days period may be allowed. Other usage will be charged at a standard rate. All bundle subject auto renewal up on expiry of each bundles therefore customers should require to keep the minimum amount, unless it’s been cancelled by dialling *190#. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for New Customers. Visit www.lycamobile.be for detailed terms and conditions. All Belgium plans can be used in EU/EEA roaming.

Packet (national bundle) will allow customers to call Landline and Mobiles at a flat discounted rate without a connection charge to the Belgium metropolitan Networks (National Bundle). The allowance also includes texts to standard Belgium network, Mobile data usage in belgium, calls to other Lycamobile numbers in Belgium. All prices inclusive VAT. A packet is valid for 30 days including the day of purchase. Each bundle could be purchased via a one off payment using the existing top up balance; therefore customers are required to have the minimum required balance on the account. You will be activating only one type of bundle at a time. All bundles will be auto renewed on expiry, therefore customers must keep the required balance to auto renew the bundle, unless it’s been cancelled by dialling *190#. Any calls, SMS or data usage after the bundle allowance will be charged on the Standard rate.

International calls & Texts, Short numbers Calls, calls to special and premium number calls & Texts and other value-added services are excluded from your allowance. Any unused minutes/Texts or data allowance after the validity period will not be carried forward. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on a reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service. For more information please visit www.lycamobile.be or if you require any support with this offer please contact customer service team on 1976(Call charges may apply).

Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may have only one offer on their account and may not buy the same plan during the 30 day validity period but customer can purchase a different bundle. customer can activate unlimited national bundles if it is higher in value within the 30 days period but not the same bundle. Customer can purchase only one (1) International and data plan within the 30 days but customer can also purchase a different plan within the 30days.

Talk & SMS bundle allowance is only for calls, Texts usage in Belgium metropolitan area. Allowance valid is for 30 days. Only one bundle per 30 days period may be allowed. Other usage including mobile data will be charged at a standard rate. All bundle subject auto renewal up on expiry of each bundles therefore customers should require to keep the minimum amount, unless it’s been cancelled by dialling *190#. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for New Customers. Visit www.lycamobile.be for detailed terms and conditions.

Calls & SMS bundle will allow customers to call Landline and Mobiles at a flat discounted rate without a connection charge to the Belgium metropolitan Networks (National Bundle) & the texts to standard Belgium network, calls to other Lycamobile numbers in Belgium. All prices inclusive VAT. A talk & Text bundle is valid for 30 days including the day of purchase. Each bundle could be purchased via a one off payment using the existing top up balance; therefore customers are required to have the minimum required balance on the account. You will be activating only one type of bundle at a time. All the bundles will be auto renewed on expiry. Customers must keep the required balance to auto renew the bundle, unless it’s been cancelled by dialling *190#. Any calls, SMS after the bundle allowance will be charged on the Standard rate.

International calls & Texts, Short numbers Calls, calls to special and premium number calls & Texts, Mobile data usage and other value-added services are excluded from your allowance. Any unused minutes/Texts after the validity period will not be carried forward. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service. For more information please visit www.lycamobile.be or if you require any support with this offer please contact customer service team on 1976 (call charges may apply).

Auto-renewal: Your bundle is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions.

Get more from National Bundle Lycamobile customers also get additional benefits as part of National Bundle. Bundle allowance could be interchangeable as one of the below services:

National Bundle with €10 or less National Bundle with more than €10
Get <50> minutes to make or receive calls while roaming in non EU countries Get <75> minutes to make or receive calls while roaming in non EU countries
Get <50> calls to get latest updates on sports. Get <100> calls to get latest updates on sports.
International air time transfer fee: Get <50> transactions are included as part of the plan. International air time transfer fee: Get <100> transactions are included as part of the plan.

Data Bundles

Get more from DATA Bundle

Lycamobile customers also get additional benefits as part of DATA Bundle. DATA Bundle allowance could be interchangeable as one of the below services:

DATA Plans with €10 or less DATA Bundle with more than €10
Get <50> minutes to make or receive calls while roaming in non EU countries Get <75> minutes to make or receive calls while roaming in non EU countries
Get <50> calls to get latest updates on sports. Get <100> calls to get latest updates on sports.
International air time transfer fee: Get <50> transactions are included as part of the plan. International air time transfer fee: Get <100> transactions are included as part of the plan.

International Bundles

How to buy:

If you are currently not a Lycamobile customer pick up a new SIM and be sure to top-up with enough credit Using your Lycamobile SIM, dial *139*Bundle code# (e.g. *139*4001#for EU49) or text the Keyword (e.g. 4001) to 3535 If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account.

You should wait for this message before starting to use your bundle allowance.

Check your allowance:

Every time you will be able to check your balance by dialling *137# (then press call) for free of charge.

Auto-renewal:

Your bundle is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions.

Please note that any auto-cancellation request made on or after the expiry date will not be accepted.

Get more from International Bundle

Lycamobile customers also get additional benefits as part of International Bundle. International Bundle allowance could be interchangeable as one of the below services:

International bundle with €10 or less International Bundle with more than €10
Get <50> minutes to make or receive calls while roaming in non EU countries Get <75> minutes to make or receive calls while roaming in non EU countries
Get <50> calls to get latest updates on sports. Get <100> calls to get latest updates on sports.
International air time transfer fee: Get <50> transactions are included as part of the plan. International air time transfer fee: Get <100> transactions are included as part of the plan.

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