Using Lycamobile is simple. Just click below to learn more.
Quick Start
You can get started by following these easy steps

  • Insert your Lycamobile SIM card into your mobile and switch it on
  • Enter your PIN Code which has been preset to 0000 and press [OK]. Your credit will be added automatically
  • You can now make and receive calls and SMS from your Lycamobile

Enjoy Lycamobile, if you need assistance refer to the user guide, visit www.lycamobile.be or call Customer Services
Top-up
ou can Top-up your Lycamobile using Lycamobile Top-up Vouchers

  • You can buy Lycamobile Top-up Vouchers from your local retailer
  • Scratch the panel on the back to reveal the PIN code
  • Dial 1966 (or dial 92#) from your Lycamobile and follow the Top-up instructions
  • Dial *103*PIN#
  • You can Top-up your Lycamobile when you are traveling abroad by calling 0032499951966 and following the Top-up instructions
Check Your Credit
You can either listen to or view your Lycamobile credit.

  • You can listen to your Lycamobile credit by dialling 1966 (or dial 92#)
  • You can view your Lycamobile credit on screen by either:
    Dialling *103# (or dial 93#)
    Or
    Sending an SMS to 1966 with the message BAL
Voicemail
Using Voicemail from your Lycamobile

  • Your Lycamobile voicemail has been automatically activated
  • You can listen to your voicemail or personalise your settings by dialling 1996 (or dial 91#) from your Lycamobile
  • You can record a welcome message so that your friends and colleagues can recognise you
  • You can also access your Lycamobile voicemail from other phones and from abroad but first you must set up a voicemail access code

Using Voicemail from another phone

  • You can check your voicemails using another phone by dialling 0499951996
  • You will be asked to enter your LYCAMOBILE number and also your voicemail access code

Using Voicemail from abroad

  • You can check your voicemail abroad by dialling 0032499951996
  • You will be asked to enter your Lycamobile number and your voicemail access code
Choose Your Own Language
You can select the language used for Lycamobile Voicemail and Top-up.

  • Dial your voicemail 1996 (or dial 91#)
  • Select the ‘Settings Menu’
  • Select the ‘Change Language Option’
  • Select your preferred language
Transfer your existing mobile Number to Lycamobile
You can keep your existing mobile number by completing the registration form in the pack and posting it to us.

  • It may take up to 10 working days to transfer your number; however you can still make and receive calls on your temporary Lycamobile number
Disable Call ID
You can disable and enable your Lycamobile Call ID

  • You can disable and enable your Lycamobile Call ID by dialling 5575 (or dial 95#)
My Lycamobile Number
You can listen to or view your Lycamobile number on screen

  • You can listen to your Lycamobile number by dialling 5595 (or dial 96#)
  • You can view your Lycamobile number on your screen by dialling *101# (or dial 97#)
Roaming
You can use your Lycamobile to make and receive calls and SMS in a large number of other countries

  • For information on countries where you can make and receive calls and SMS, and current charges please visit our roaming rates
Forgotten Lycamobile PIN / PUK Codes
If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you will need to contact Customer Services who will issue a PUK code that will unlock your SIM card
Contact Lycamobile Customer Services
You can contact Lycamobile Customer Services

  • Dial 1976 (or dial 94#) from your Lycamobile
  • Dial 0499951976 from another phone
  • Dial 0032499951976 from abroad
  • Email us at cs@lycamobile.be or visit our website at www.lycamobile.be
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