Using Lycamobile is simple, just click below for more information.
Can I use VoIP Services on my Lycamobile?

Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

 

Can I transfer my Mobile phone number to Lycamobile?
Yes. We have made it simple for you to transfer your number. Simply complete the form enclosed in your SIM Card pack, or print a copy here, and post it to us at:

Lycamobile BVBA,
Hermesstraat,8C
1930 Zaventem
Belgium
How long does it take to transfer my number?
Once we have received your request, it usually takes 10 working days to transfer your number. You can use your Lycamobile SIM Card with the temporary number until your transfer has been completed. You can still make and receive calls on your temporary LYCAMOBILE number.
I’ve forgotten my PIN/PUK Code.
If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card Letter found in your starter pack. Please retain it for safe keeping.

If you can’t find your PUK code, please contact our customer service team.
I haven’t used my SIM Card in a while and I cannot make a call or send a text message.
If you do not make any calls or SMS within a 4 month period your account will be frozen. To ensure that your Lycamobile SIM Card remains active you must make a call or send a text at least once every 4 months. Alternatively, you can top your credit up.

If you do not make a call, send a text or top up your account by the end of the 4 month period, your account will be closed and you will lose any credit on your account.
What is 'On-Line Top-up?
If you have access to the internet you can now purchase E Vouchers at www.lycamobile.be. When you click on the 'Buy On-Line' link, you will be transferred to our partners secure website where you can safely purchase a €10 or €20 E Voucher. There are several payment methods available and you can choose to receive your E Voucher code direct to your phone as an SMS, or as an email.

Click here to top-up your account online
How do I redeem my On-Line E Voucher?
The easiest way to credit your voucher is using our new Top Up method.

On your phone, dial *103*PIN# and press the send/call button.

You will receive an instant notification on your mobile screen to let you know if your Top Up was successful & details of your new balance.

This service is free from any location and can be used to credit E Vouchers and Vouchers with a scratch off panel.
What if my Top Up isn’t successful?
If you are experiencing a problem trying to Top Up, please contact our Customer Service Team who will be able to assist you with your query.
Do you offer International Roaming?
Yes, with your Lycamobile SIM Card you can make and receive calls & text's throughout Europe and the rest of the world.
Is my handset compatible?
If you have recently purchased your handset, it will be 'dual band' and will work with most of our Roaming Partners. If you are travelling to North America, Canada or the Caribbean you will require a tri-band handset. Please refer to your handset user guide for information about which GSM networks your handset will work with.
How do I use the International Roaming service?
All Lycamobile customers can use our International Roaming service. The service is activated automatically when you make your first call whilst in Belgium. You can make and receive calls & text's as you would at home. Please remember to add the international dialling code before making a call.

Please note: We recommend that you make your first call at least 24 hours before leaving Belgium.
How do I know if I am roaming?
There are a few easy ways to check if you are Roaming:

  • Some phones display a ‘Roaming Icon’, please see your handset user guide for further details.
  • Your phone will display a different network name once you have successfully logged onto a Roaming Partner Network.
  • Some phones will display the Roaming Partner Network name above or after Lycamobile.
  • Our Roaming Partner Network may send you a welcome text message. 
How much does it cost?
Whilst you are abroad, the cost to make & receive a call will depend on where you are and where you are calling to. To keeps things simple, we have split the world into 5 zones. Each country will fall into one zone.

Click here to see our International Roaming prices.
New International Roaming Prices
From the 30th of August Lycamobile will be reducing the cost of roaming in European Union countries.

The new prices will be announced nearer to the time. We will be offering these great new call prices to all of our customers, so you don’t need to do anything except enjoy our new lower rates.
How will it affect me?
Calls made and received within the following countries from the 30th August  will be charged at the new lower rates:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden & Vatican

There is no change to the cost of sending or receiving SMS.
How do I check my balance whilst I’m abroad?
In exactly the same way as you would whilst at home. Simply dial *103*100# and press the Call button to display your balance.

It is free of charge to check your balance, even when you are abroad.

 


How do I pay for Calls & Texts whilst Roaming?
All calls and text messages will be charged to your credit balance, as it does when you are in Belgium. We will apply the call charges once you have finished your call.
Can I use Voicemail whilst I’m abroad?
You can check your voicemail abroad by dialling 0032499951996

You will be asked to enter your LYCAMOBILE number and your voicemail access code
I live near the border and my phone switches between Lycamobile and a Roaming Network!
To ensure that you do not pay Roaming rates whilst you are in Belgium, you need to change the settings on your handset. By changing the ‘network selection’ mode to manual, this will prevent your handset from switching between Lycamobile Belgium and any Roaming Partner networks in a neighbouring country.

Please see you handset user guide for detailed steps on changing your handset settings.

Please note: You should always ensure that your phone displays Lycamobile before placing a call or sending a text. If it shows another network, you will be charged at the appropriate International Roaming rate. This also applies to incoming calls.
How do I register my new SIM card?

You can register your new Lycamobile SIM in one of our many retail points (click here to search for a store).

Why do I need to register my SIM card?

Due to the Anti-Terrorism Act, introduced on the 1st of November 2016, mobile operators must collect data from users. The Act, which applies to all operators, means without registration a new SIM card cannot be activated.

What information do I need to provide when registering my SIM card?

You will need:

  •  Lyca Mobile number or PUK code.
  •  Last 4 digits of ICCID number (found on the SIM card holder).
  •  Date of birth.
  •  Proof of identity, e.g. ID card number, passport (non-Belgium citizens) or a resident permit.
My proof of identity was rejected when registering my SIM card. What do I do?

If you have been informed that your proof of identity has not been accepted, you must send a clear scanned copy of your ID along with the Lycamobile number you want to activate to doc@lycamobile.be. We will then verify the authenticity of the documents and if satisfactory your SIM will be activated.

I already have an active Lycamobile SIM card. Do I still have to register?

Yes. All existing Lycamobile SIM card users in Belgium will receive an SMS notification asking them to register their SIM card. By law, all SIM cards have to be registered by no later than 31st May 2017.

What will happen if I do not register my SIM card?

In accordance with the Anti-Terrorism Act, all SIM cards that have not been registered by 31st May 2017 will be permanently blocked. This means you will lose your number and any credit on the account.

Is my data protected?

All data collected by Lycamobile is protected under the Protection of Personal Data Act.

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